CR Business guide
Get Started with CR Business
About 20 minutes from approval to your first customer. Do these in order.
1Subscribe to go live
Application → Subscribe to Go Live- Once Clean Racer approves your application, launch the CR Business app and tap Subscribe to Go Live and pick a plan.
- The subscription is billed by the App Store or Google Play, and you can change or cancel it there any time.
- Your store opens the moment the purchase is confirmed.
| Plan | Price | Drivers | Stops a month |
|---|---|---|---|
| Starter | $19.99 | 1 | 150 |
| Growth | $39.99 | 5 | 750 |
| Fleet | $129.99 | 15 | 3,000 |
A stop is each time a driver taps “On my way”. Several orders dropped at the same address on the same day count as one stop. Customers are unlimited on every plan.
2Check your store info
Account → Manage Store → Store InfoWhere is Account? Tap the cog at the top right of the Home or Today screen to open Account. Everything below lives there, mostly under Manage Store and Money. Only Owners and Managers see these sections.
- Your name, phone and address were verified when you applied, so they are read-only.
- If something needs correction, email support@cleanracer.com.
3Set your hours
Account → Manage Store → Hours- Tap each day you’re open, then set the opening and closing times.
- Customers see these on their Home screen. Pickup windows are separate (next step).
4Choose your pickup windows
Account → Manage Store → Pickup Windows- For each day, choose the time windows customers can pick. A filled box is on; tap to turn it off or on.
- Changes apply to days still open for booking. Anything already booked stays as it is.
5Set your service area
Account → Manage Store → Service Area- Drag the slider to the distance you pick up and deliver, from 0 to 25 miles from your store.
- Clean Racer works out the ZIP codes for you and shows how many it covers.
- Distance is measured to the center of the customer’s ZIP code, so an address right at the edge may land on either side.
6Check your items
Account → Manage Store → Items- These are the garments your staff tap when counting an order at intake. New stores start with a ready-made list (tops, bottoms, full body, household and wash & fold).
- You can hide ones you don’t use, or add a new garment item.
7Look over Reasons and Replies
Account → Manage Store → Reasons and Replies- Ready-made wording your staff tap instead of typing, such as why a request can’t be taken or a quick reply to a message.
- Each list starts with our wording. Change what you like, or tap Reset to Our Wording.
8Add your team
Account → Manage Store → Team → Add a Team Member- Enter their email and choose a role. Drivers run pickups, intake and deliveries. Managers also see the money screens, settings and team. Only the Owner can add Managers.
- New people get an invitation email. Someone who already has a Clean Racer account just sees your store.
- Your plan sets how many drivers you can have. To remove someone, tap them and choose Disable.
9Connect Stripe
Account → Money → In-App PaymentStripe lets your customers pay by card, Apple Pay or Google Pay right in the Clean Racer app. The money goes straight to your own Stripe account. Stores that take cards in the app get paid faster and chase fewer payments. It’s optional, and customers can still pay your driver or the counter.
- Tap Set Up Card Payments (Owner only). Stripe’s own pages open in your browser.
- Already have a Stripe account? Sign in. If not, create one. It’s free and takes about 10 minutes. Stripe will ask for details about your business, the owner, and the bank account for payouts.
- Come back to CR Business. The page updates by itself, or tap Check Status. When you see Card Payments Are On, you’re done.
What it costs and who keeps what
- Stripe’s card fee (about 2.9% + 30¢) comes out of each payment, like any card terminal.
- Your convenience fee: customers pay your flat fee on top of what they owe, and you keep it. You set it from $0.00 to $3.00 on the same screen (the default is $1.25). It is always $0 in CT, ME, MA and PR.
- Clean Racer’s software fee: $1.25 per in-app payment, taken from the payment. If your convenience fee is lower, you cover the difference. If it’s higher, you keep it.
- Refunds and disputes are handled in your Stripe dashboard (use Open Stripe Dashboard on the same screen). Clean Racer never holds your money.
10Invite your customers
Account → Manage Store → Store QR Code- Show the QR code at your counter, or tap Share Link to text or email it. Customers scan it with their phone’s camera, install Clean Racer and are linked to your store.
- Your store code is shown under the QR code.
- See who has linked under Customers. Swipe left on one to remove them (not possible while they have an active order).
11Turn on notifications
Account → Preferences- Allow notifications so new requests and customer messages reach you. Choose your maps app and route settings here too.
Your opening checklist
- Subscribed and live
- Hours, pickup windows and service area set
- Items reviewed
- Drivers and managers added
- Stripe connected (“Card Payments Are On”)
- QR code at the counter, link shared with your best customers
- Notifications on
Next: how to run your orders, from request to delivery.