Terms of Use

These terms cover your use of the Clean Racer app, the CR Business app, and the Clean Racer website and dashboard (together, "Clean Racer"). Clean Racer is provided by MOTHER PARKERSON LLC, doing business as Clean Racer ("we" and "us"). By creating an account or using Clean Racer, you agree to these terms. If you don't agree, please don't use Clean Racer.

1. What Clean Racer is

Clean Racer is software that connects customers with independent dry cleaners and laundries ("cleaners" or "stores") for pickup and delivery. Clean Racer is not a dry cleaner. The cleaning, pickup and delivery are provided by the store you choose, not by us. We don't handle your clothes, set the store's prices, or guarantee the quality of its work.

2. Your account

• You must be at least 18 years old, or have a parent or guardian agree for you.
• Give us accurate information and keep your sign-in details private. You are responsible for what happens under your account.
• You can sign in with Apple, with Google, or with an email address and password. Each person should have one account.

3. For customers

• Requests. A pickup request is not a booking until the store confirms it. The store may decline a request.
• Changes and cancelling. You can change the pickup time or cancel while your order is still a request. After the store confirms it, please contact the store directly to change or cancel it.
• Payment. The amount due is set by the store. You can pay the driver or the store directly, at no extra charge. Where the app offers card payment (card, Apple Pay or Google Pay), it is processed by Stripe on the store's own account, and Clean Racer doesn't hold the store's money. Paying in the app adds a flat convenience fee, set by the store, which is shown before you pay (so you can choose to pay the driver or the store directly instead). If the store refunds you in full, you get back everything you paid, including the convenience fee.
• Your clothes. Any claim for damaged, lost or delayed items is between you and the store. Please photograph or mention valuables and special instructions when you book. Before you hand your clothes over, check the pockets, and tell the store about stains, delicate fabrics or anything that needs special care, so it can look after them properly.
• Photos. Drivers may take a photo at pickup or delivery to record the handoff. You can see these photos on your order.

4. For stores

• A store joins by applying in the CR Business app. We review each application, which may include checking your business license and calling the number on your Google listing. We can approve, decline or ask for more information.
• Verification calls and emails. By applying, you agree that we may call the number on your store's Google listing, including with an automated call that reads a short message and asks you to press a key, and that we may email you about your application. The call is only to confirm that your application is genuine. It is not marketing, and it is not recorded.
• When you apply, you also agree to the Clean Racer Store Terms and Conditions shown in the app. If they differ from these terms for stores, the Store Terms and Conditions come first.
• You are responsible for your service, your prices, your taxes, and the care of customers' clothing. You may use customers' details only to provide their service, and must keep them private.
• Subscriptions. To go live, a store subscribes to a plan (currently Starter, Growth or Fleet) through the Apple App Store or Google Play. The plans differ in how many drivers a store can have and how many stops its drivers make each month (a stop is each time a driver stops to make a pickup or a delivery; several orders at the same address on one trip count as one). Customers are not limited. We notify the store's owner and managers when it reaches 90%, 100% and 125% of its stops for the month. A store that reaches 125% has 15 days to move to a bigger plan; after that, it stops accepting new orders until it does. Orders already under way, and drivers on a route, are never interrupted. Stores on complimentary access are not limited this way. Subscriptions renew automatically each month at the price shown at purchase until cancelled at least 24 hours before the period ends. Payment is charged to your Apple ID, and you can manage or cancel in your App Store account settings. Prices and limits may change with notice.
• If a subscription ends, the store is suspended. Customers who linked to the store keep their history and messages, and orders already under way can be finished, but customers can't request new pickups until the store subscribes again.
• A store that has reached its plan's driver limit keeps the drivers it has but can't add more until it changes plan.
• Card payments. When a customer pays in the app, the customer pays the store a flat convenience fee on top of the amount due, and Stripe charges the store its card processing fee on the whole payment, including the convenience fee. Clean Racer bills the store a software fee for each payment; the customer does not pay it. If a store refunds a payment in full, Clean Racer returns its software fee to the store. The details are in the Clean Racer Store Terms and Conditions.
• Complimentary access. We may, at our choice, give a store free access to a plan for a time or without an end date. We can end it, and when it ends the store may need to subscribe to keep going. A store that subscribes later pays the normal price.

5. Messages, photos and content

You are responsible for what you send through Clean Racer. Messages between a customer and a store can be read by that store's staff. Don't send anything unlawful, harassing, misleading or that you don't have the right to share. You give us permission to store and show your content as needed to run Clean Racer.

6. Acceptable use

Don't misuse Clean Racer. That includes trying to break or bypass its security, scraping data, impersonating someone, using it to send spam, or using it for anything unlawful or deceptive. Please treat drivers and store staff with respect. Harassing or threatening them is grounds for suspending your account.

7. Suspension and ending

We may suspend or end an account that breaks these terms, puts others at risk, or isn't paid for (for stores). You can stop using Clean Racer at any time and can delete your account in the app under Account. A store's only owner needs to close the store first. When you delete your account, your login and personal details are removed. The orders you placed, and the payment records, photos and messages that belong to them, stay with the store, without your name or street address.

When an account ends, the parts of these terms that by their nature should continue (such as those on payment, limits on our liability, a store's duty to defend and compensate us, and resolving disputes) continue too.

8. Third-party services

Clean Racer works with Apple, Google, Stripe (for card payments, when offered) and others, including for maps, address lookups, email and phone calls. Their own terms apply to their services. Apple is not a party to these terms and has no obligation to provide support for Clean Racer. If you use Clean Racer on an Apple device, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

9. Disclaimers

Clean Racer is provided "as is" and "as available". We don't promise that it will always work, be error-free, or be available at any time. We are not responsible for the actions of stores, drivers or customers.

10. Limits on our liability and resolving disputes

Clean Racer is a platform. The service, the clothing and the delivery are the store's, so claims about them are between you and the store.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, even if we were told they were possible. To the fullest extent the law allows, our total liability to you for anything related to Clean Racer is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100.

Some places don't allow these limits, so they may not apply to you. Nothing in these terms limits liability that can't be limited by law, such as for fraud, or for death or personal injury caused by negligence.

We are also not liable for a delay or failure caused by something outside our reasonable control, such as an outage at Apple, Google, Stripe, Twilio or an internet or power provider, a natural disaster, or a government action.

Stores agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) brought by customers or others that come from the store's services, pricing, taxes, handling of clothing, or its breach of these terms or the law.

Resolving disputes. If something goes wrong, write to support@cleanracer.com first. Most issues can be solved informally, and we'll try to work it out with you for at least 30 days before either side goes to court. Small-claims court is always an option.

11. Governing law

These terms are governed by the laws of Pennsylvania, and disputes will be handled in the courts of Montgomery County, Pennsylvania, except where the law requires otherwise.

12. Changes

We may update these terms. When we make an important change, we'll tell you in the app or by email, and we'll give at least 30 days' notice before a change to fees, payments or plans takes effect. Continuing to use Clean Racer after a change takes effect means you accept it.

13. General

These terms, with the Store Terms and Conditions for stores and our Privacy Policy, are the whole agreement between you and us about Clean Racer. If part of them can't be enforced, the rest still applies. If we don't enforce something right away, we haven't given it up. You may not transfer your account or these terms to anyone else without our written consent; we may transfer them as part of a sale or reorganization of our business. We may give you notices by email or in the app.

14. Contact

Questions about these terms: support@cleanracer.com. Mailing address: 603 Mininger Road, Souderton, PA 18954.