Privacy Policy

This policy explains what personal information Clean Racer collects, how it's used, and your choices. It covers the Clean Racer app, the CR Business app, and the Clean Racer website and dashboard. Clean Racer is provided by MOTHER PARKERSON LLC, doing business as Clean Racer ("we" and "us"). We do not sell or share your personal information, and we do not use it for advertising. There are no advertising tools in our apps. We use an error-reporting service to find and fix crashes, described below.

What we collect

When you create an account: your email address, your name, and a password (stored only in scrambled form by our sign-in provider). If you sign in with Apple or Google, we receive the name and email they share with us.

If you're a customer:

• Your phone number, so your driver can reach you.
• Saved addresses, including any access notes you add (for example a door code), and where each address is on a map. We find that map point for you when you save an address, so your cleaner's drivers can see the stop on a map.
• Your orders, special instructions, and your cleaning preferences.
• Messages between you and your cleaner.
• Photos a driver takes at pickup or delivery.
• A record of any payment your cleaner notes against an order (the amount and how it was paid). We never receive your card number.

If you apply to run a store or work for one:

• Business name, address, phone number, opening hours, and your name and role at the business.
• An image of your business license, kept in a private area that only you, your store's managers and Clean Racer's reviewers can open.
• Details from your Google listing that we use to verify your business, and the record of our review. We may place an automated call to the phone number on your Google listing: it reads a short message and asks you to press a key. We do not record the call. We keep only the number called, whether it was answered, and which key was pressed.
• Your acceptance of the store terms (your initials and the time).
• For your subscription: your plan and its status. Payment is handled by Apple or Google, so we never see your payment card.
• Team members' names, emails and roles.

Automatically: crash and error reports from our apps and dashboard (sent to Sentry): what went wrong, the app version, your phone model and operating system, and a random ID for your account or device. We set these up to leave out your name, email, phone number and addresses, and we do not record or capture your screen. Also your device's push notification token (so we can send you alerts you've allowed), and technical logs from our service providers, which can include IP addresses and basic device and app information. We also send you the emails an account needs (such as sign-in codes and updates about a store application). We do not send marketing emails or text messages.

If you call our support line, (888) 297-0811: we receive the number you called from (and the city and state your phone company reports for it) and the date, time and length of the call. If you leave a voicemail, we also receive the recording. We record only a message you choose to leave after the tone, and we use it to call or write back to you. Voicemails are sent to our support team by email, and our phone provider, Twilio, keeps a copy of each recording and a log of calls.

What we don't collect: we do not track your location. Drivers' phones don't share their position, and the app gives no arrival estimates. We don't collect advertising identifiers or contacts.

How we use it

• To run Clean Racer: sign you in, show your orders, deliver messages and notifications, and let stores run pickups and deliveries.
• To verify stores and keep customers safe.
• To get addresses right and put them on a map. As you type an address, the text is sent to Google's address search to suggest matches, and Google also finds where a saved address is on a map. In the store app, stops are shown on a map and can be ordered by their straight-line distance from the store. This is worked out from the addresses only, never from anyone's location.
• To verify stores, including by an automated phone call to the number on a store's Google listing.
• To provide support, including responding to calls and messages to our support phone line, fix problems and improve Clean Racer.
• To meet legal obligations and enforce our terms.

Who sees your information

• Your cleaner. When you link to a cleaner, its staff can see your name, phone number, saved addresses, orders, messages and photos for your orders. Drivers see the names and addresses of the stops they handle.
• Clean Racer. Our team can access information when needed to review store applications, give support, or keep Clean Racer safe.
• Service providers who help us run Clean Racer, under their own privacy commitments: Supabase (database, sign-in and file storage, in the United States), Resend (sending email), Twilio (placing the automated verification calls to stores, and handling calls to our support phone line), Apple (sign in, push notifications, in-app purchases, and the maps shown in the store app), Google (sign in, address search and finding addresses on a map, push notifications on Android, and subscriptions bought through Google Play), RevenueCat (managing store subscriptions), Sentry (receiving crash and error reports), Cloudflare (hosting our dashboard), and GitHub (hosting this website). Stripe (processing the card payments customers make in the app, on the store's own Stripe account; Stripe handles the card details, so Clean Racer never sees a card number).
• Legal reasons. We may share information if the law requires it, or to protect people's safety and our rights.

How long we keep it

We keep your information while your account is active. If you delete your account, your login, name, email, phone number, saved addresses and push tokens are removed. The orders you placed stay with the store, without your name or street address, because the store needs its records. So do the payment records, photos and messages that belong to those orders (messages you wrote stay in that conversation). A voicemail you leave on our support line is kept for as long as we need it to follow up, and you can ask us to delete it. A store's license image and application record are kept while the store is on Clean Racer, and for as long afterward as we need them for legal and safety reasons.

Your choices and rights

• See and correct your name, phone and addresses in the app under Account.
• Delete your account in the app: Account, then Delete Account. (A store's only owner needs to close the store first.)
• Notifications can be turned off in the app or in your phone's settings.
• Ask us at support@cleanracer.com to access, correct or delete your information, including if you can't use the app. We may ask you to confirm it is you, by writing from the email address on your account. If you live in California or another state with privacy rights, you may ask what we collect, to delete it, or to correct it, and you won't be treated differently for asking. We'll respond within 45 days.

Cookies and tracking

This website doesn't use cookies or tracking tools. Our dashboard for stores and Clean Racer staff keeps your sign-in in your browser so you stay signed in. The apps do not track you across other apps or websites, and do not collect advertising identifiers.

Security

Information is sent over encrypted connections, and access to data is limited by who needs it. No service is perfectly secure, so we can't promise absolute security. If you think your account has been compromised, tell us right away.

Children

Clean Racer is not directed to children under 13, and we don't knowingly collect information from them. If you believe a child has given us information, contact us and we'll delete it. Our terms require users to be 18 or older.

Where information is stored

Clean Racer is operated from the United States and your information is stored in the United States.

Changes

We may update this policy. For important changes we'll tell you in the app or by email, and we'll change the date above.

Contact

Questions or requests: support@cleanracer.com. Mailing address: 603 Mininger Road, Souderton, PA 18954.