Support

Write to support@cleanracer.com and tell us what happened, which app you use (Clean Racer or CR Business), and the email on your account. We read every message and reply by email. Please don't send passwords or card numbers.

Prefer to talk? Call (888) 297-0811 and leave a message with your name and number. We'll call you back.

Customers (the Clean Racer app)

How do I find my cleaner? Ask your cleaner for their QR code or store code, then scan it or type it in the app. You join once; after that you can book any time.

How do I change or cancel a pickup? You can change or cancel a pickup in the app until your cleaner confirms it. After that, please call the store.

How do I pay? Pay your driver or the counter, or, if your cleaner offers it, pay by card, Apple Pay or Google Pay in the app. Questions about an amount or a refund are best sent to your cleaner first: they set the amounts.

Does the app track me? No. Clean Racer never collects your location, and drivers don't see where you are.

How do I reset my password? On the sign-in screen choose the password reset, and we'll email you a code. If you signed up with Apple or Google, use that button again instead.

How do I delete my account? In the app: Account, then Delete Account. Your login, name, email, phone number, saved addresses and push tokens are removed. See the Privacy Policy for what stays with your cleaner's records.

Stores (the CR Business app)

How does my store join? Apply in the app. We review each store by hand (a business-license check and a call to the number on your Google listing), and then you subscribe to go live.

How do I manage or cancel my subscription? Your plan is billed by Apple or Google, whichever store you subscribed through. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions. You can also open the Subscription page in the app.

Why can't I add another driver? Each plan has a driver limit (Starter 1, Growth 5, Fleet 25). Move to a bigger plan in the app to add more. Owners and managers can always run stops.

Card payments for my customers. Set them up under Card Payments in the app. Payments go to your own Stripe account. Refunds are made in your Stripe dashboard.

Something looks wrong with a stop or an order. Owners and managers can fix status and amounts from the order screen. If you're stuck, write to us with the order number.

Delete your account and data

In the app: open Account, then Delete Account, in either app (Clean Racer or CR Business). Your login, name, email, phone number, saved addresses and push tokens are removed. If you're the only owner of a store, close the store first.

By email: if you can't use the app, write to support@cleanracer.com from the email address on your account and ask us to delete your account. We'll confirm it's you, delete it, and reply when it's done (within 45 days).

What stays: orders you placed stay with the store without your name or street address, because the store needs its records. So do the payment records, photos and messages that belong to those orders. See the Privacy Policy.

Legal

Terms of Use and Privacy Policy. Clean Racer is provided by MOTHER PARKERSON LLC, doing business as Clean Racer.